Accent Reduction and Communication Skills Training
Identifying and Practicing Unpleasant/Angry Versus Pleasant Tones of Voice
When we speak, our listeners get an impression of how we feel from our tone of voice. We can sound pleasant and friendly, angry or upset, and irritated or frustrated. Our tone can be more important than the actual words we say, so we need to be cautious about the tone we use, so that we convey our message effectively.
When we express an unpleasant voice, we usually display the following features:
Our melody is more controlled, so that when we stress important words with less up and down pitch changes.
Our speaking volume may be louder
Facial expressions are more controlled, person may be frowning, no smile
When we express a friendly tone of voice, we usually display the following features:
Our up and down pitch when stressing words is more extreme. This means that we tend to make higher pitch changes.
Our speaking volume may be softer. It doesn’t necessarily have to be, but generally speaking, a quieter voice will signal a less aggressive tone.
Smile when you talk, people can tell!
Practice the following statements, using the attached audio recording as a guide. Each sentence is said twice, once in a firm/irritated tone and once in a friendly tone. See if you can hear and feel the difference between the two tones.
Good morning, how are you doing today?
I like the idea you had in today’s meeting.
You did a really good job on that project.
I’d like to talk to you for a minute, if this is a good time.
Would you like to go out for lunch tomorrow at noon?
I think that we should go with Al’s idea for this project.
You make a good point, and I will keep that in mind.